FAQ’s

How big is the frame?

The frame is 10 inches by 20 inches. The mat opening is 6 7/8 inches by 16 7/8 inches.

What kind of frames do you use?

We use a premium 10×20.  It is made of composite material with a real glass cover.  We offer 2 colors – black or white.

How many letters can I use?

The artwork looks best with 11 or fewer letters but we have done more.  The larger the letter (less per print), the better and just like with any other artwork, each person will have their own preference.

Will I receive an email confirmation of my order?

Yes. You should receive a confirmation e-mail. Please check your spam.

Will I see a proof of the artwork?

No, we do not send proofs.  Unless you send any special instructions in the “special instructions or requests” box, on the order form, we will pick the best combination of letters, that we believe look best for your original artwork.

Can I have my order rushed?

We are already pretty fast!  Orders are usually processed within 2-3 business days and we ship our orders via USPS Priority Mail.  Most orders arrive within 1 week of order date, but that is dependent on the season and the carrier.  So, if you have a special need, let us know and we’ll make every effort to meet your request.  Extra costs may apply.

Do you offer gift certificates?

Not at this time.

What is your return policy?

We want every gift to be perfect for you and/or your family and friends.  If you are unhappy with the finished product for any reason, please contact us within 14 days of delivery.

We will do everything reasonable to help you.  If the product is damaged upon arrival or we made a mistake with the artwork, we will replace it free of charge.

If there is a mistake on the artwork due to an error on your part when placing the order, we will discuss reasonable options to help you.

Can I pay with a check through the mail?

No.  We only take credit card orders, on the site, at this time.

What if I have a problem ordering?

Send us an e-mail at [email protected]

How long will my order take to arrive?

Orders are usually processed within 2-3 business days.  We ship most orders via USPS Priority Mail from Georgia which takes 1-2 days.  Most orders arrive within 1 week.

Book orders are shipped media mail and take about 2 days in the Southeast and up to 7 days for the West coast.

How much does shipping and handling cost?

Standard shipping, by our chosen method, is included!

Do you ship internationally?

Unfortunately, because of international shipping costs and concerns (breakage), we only ship to the U.S.  However, you are welcome to contact us to explore options.

Is there a tracking number for my order?

You should get an email from the USPS when we ship your product, but contact us if you have questions about your shipment.

Do you have different shipping options?

We currently only use the USPS.  Contact us, if you have an option you’d like us to consider.  Additional costs may apply.

What are you going to do with my personal information?

The Christian Alphabet ™ will not sell, rent, lease, or give your information out to anybody. We will only contact you related to The Christian Alphabet™ and our products.

What if I have a question you didn’t answer?

E-mail us at [email protected]