How big is the frame?
The frame is 10 inches by 20 inches. The mat opening is 6 7/8 inches by 16 7/8 inches.
What kind of frames do you use?
We use a premium 10×20 frame from Michael’s. It is made of composite material with a real glass cover. We offer 2 colors – black or white. Michael’s has a variety of other colors and frame types. We now offer a matted-only, ready-to-frame option, if you’d prefer to buy your own frame.
How many letters can I use?
The artwork looks best with 11 or fewer letters but we have done more. The larger the print, the better and just like with any other artwork, each person will have their own preference.
Will you send me an e-mail after I order?
Yes. You should receive a confirmation e-mail. Please check your spam.
Can I have my order rushed?
We are already pretty fast! Orders are usually processed within 2-3 business days and we ship our orders via USPS Priority Mail. Most orders arrive within 1 week of order date, but that is dependent on the season and the carrier. So, if you have a special need, let us know and we’ll make every effort to meet your request. Extra costs may apply.
Do you offer gift certificates?
Not at this time.
What is your return policy?
We want every gift to be perfect for you and/or your family and friends. If you are unhappy with the finished product for any reason, please contact us within 14 days of delivery. We will do everything reasonable to help you. If the product is damaged upon arrival or we made a mistake with the artwork, we will replace it free of charge. If there is a mistake on the artwork due to an error on your part when placing the order, we will discuss reasonable options to help you.
Can I pay with a check through the mail?
No. We only take credit card orders at this time.
What if I have a problem ordering?
Send us an e-mail at firstname.lastname@example.org.
How long will my order take to arrive?
Orders are usually processed within 2-3 business days. We ship most orders via USPS Priority Mail from Georgia which takes 1-2 days. Most orders arrive within 1 week.
Book and CD orders are shipped media mail and take about 2 days in the Southeast and up to 7 days for the West coast.
How much does shipping and handling cost?
We include standard shipping in your order. There is a $3 handling cost.
Do you ship internationally?
From our website, we currently just ship to the continential United States. However, we offer some products internationally at our Etsy Store or contact us at email@example.com to discuss options.
Is there a tracking number for my order?
You should get an email from the USPS when we ship your product, but contact us if you have questions about your shipment.
Do you have different shipping options?
We currently only use the USPS. Contact us if you have an option you’d like us to consider. Additional costs may apply.
What are you going to do with my personal information?
The Christian Alphabet ™ will not sell, rent, lease, or give your information out to anybody. We will only contact you related to The Christian Alphabet ™ and our products.
What if I have a question you didn’t answer?
E-mail us at support@theChristianAlphabet.com.